Privacy Policy

1. Introduction

PropertyBids.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property auction platform.

By using PropertyBids, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email, phone number)
• Account credentials and profile information
• Identity verification documents (ID, passport, driver's license)
• Financial information (bank details, proof of funds)
• Property information and photos you upload
• Communication with us and other users

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, actions taken)
• Location information (if enabled)
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information from third parties such as:

• Identity verification services
• Credit reference agencies
• Payment processors
• Social media platforms (if you connect your accounts)

3. How We Use Your Information

We use your information to:

• Provide and maintain our platform services
• Create and manage your account
• Process property listings and bids
• Verify your identity and financial status
• Facilitate communication between users
• Send transactional emails and notifications
• Improve our services through analytics
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing

4.1 With Other Users

We share limited information to facilitate transactions:

• Property sellers can see bidder contact information for accepted bids
• Property information is publicly visible on listings
• User ratings and reviews may be displayed

4.2 With Service Providers

We share information with trusted third parties who help us operate our platform:

• Payment processors and financial institutions
• Identity verification services
• Email and communication service providers
• Cloud hosting and storage providers
• Analytics and marketing platforms

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms and policies
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and monitoring
• Access controls and employee training
• Multi-factor authentication options

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

Generally, we retain account information for 7 years after account closure, and transaction records for 6 years to comply with financial regulations.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your information
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze platform usage and improve performance
• Provide personalized content and recommendations
• Enable third-party services and integrations

You can control cookie preferences through your browser settings, but this may affect platform functionality.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by regulatory authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our platform is not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If you become aware that a child has provided personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Your continued use of PropertyBids after changes constitute acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Address: PropertyBids Privacy Team, [Your Address]